Contacting our support department
Hours of operation:
- Monday to Friday - 8am-8pm EST
- Saturday - Closed
- Sunday - 10am-6pm
Access phone and email support through each of our platforms
From Microsoft Word
Select the Help button in the ribbon. In the pop-up window, our support number and a link to the help page will be displayed.
From our helpdesk
To reach the help page, click on the link. On the page, click Submit a request in the top right corner.
On the following page, describe the issue. Please provide as much detail as possible so our support department can better assist you.
From the Chrome Plugin
Select the question mark on the top left of the box. The customer support number and link to the help page (as described above) will be displayed.
From the web application
Click the chat bubble at the bottom right of the page to submit a request. Please note that this bubble is displayed on every page in the web portal.
You can also start a chat with a live agent!
Click the Send us a message button, and send us a message!
Note: Please try to provide as much detail as possible, so our support department can better assist you.