Experiencing an issue?
We offer two forms of support, phone (1-888-349-9842 Monday -Friday 8am -6pm) and email requests.
Access support from wherever you are
From Microsoft Word
Select the Help button in the ribbon (as shown below). The support number will be displayed as well a link to the help section.
Click on the link to get directed to our help page. On the help page, click the Submit a request to describe your issue.
On the following page, please try to fill in as much as possible so there are no delays in processing your request.
From the Chrome Plugin
Select the question mark on the top left of the box. The customer support number and link to the help page (as described above) will be displayed.
From the web portal
Simply click on the Help bubble at the bottom right of the page to submit a request (please note that this bubble is displayed on every page in the web portal).
Clicking the Help button will open the below.
Please try to provide as much detail as possible, so our support department can better assist you.