If your Microsoft Word crashes unexpectedly after you download and install CiteRight, there could be an interaction with another third party add-on that is causing the system to crash. Alternatively, the system is exhibiting unexpected behavior related to the use of a particular function in Word.
In either case reach out to CiteRight immediately. Please ensure you record the steps you took to observe the crash. It is recommended that you attempt to reproduce the error at least once more. This allows the CiteRight representative to assist you better.