Why is CiteRight grayed out in the ribbon?
- The document is not a .docx file
- The document is in compatibility mode
- The document is protected
- There is no active document
How to solve it
This article will explain why your CiteRight ribbon is disabled, and how it can be solved.
The document in Microsoft Word is not a .docx file
Older file formats popular in older versions of Word and templating software are not compatible with CiteRight. This is because CiteRight uses content controls in its citation automation. If your document is in .doc format just go to File>Save As>.docx>OK. Close the document and then open it up again and CiteRight will be enabled.
Your document is in compatibility mode
If your document is in compatibility mode, just go to File>Save As>.docx>OK. Close the document and then open it up again and CiteRight will be enabled.
If that doesn't work, simply copy the entire contents of the document (a great way to do this is by pressing ctrl+a) and then paste it into a fresh document.
Your document is protected
If your document is protected, then make sure to ensure you agree when prompted to in the yellow banner that should appear over your document.
There is no active document
In order for CiteRight to work, you need to have a document open in view. This can be a new or previously created document.